Shipping policy

Shipping Policy

Shipping Policy

Thank you for shopping with Trippin. We are committed to delivering our premium chocolates in perfect condition, ensuring freshness and quality with every order.

Order Processing

  • Orders are processed within 1 business day after payment confirmation.

  • Orders placed after 4:00 PM (GST), on weekends, or on UAE public holidays will be processed on the next business day.

  • During peak seasons, promotional events, or holidays, processing times may be slightly longer.

Delivery Areas

We currently deliver across all Emirates within the United Arab Emirates (UAE).

Estimated Delivery Times

Location Estimated Delivery
Dubai Same Day or Next Business Day*
Abu Dhabi & Sharjah 1–2 Business Days
Ajman, Umm Al Quwain, Ras Al Khaimah & Fujairah 2–3 Business Days

*Same-day delivery is subject to product availability, delivery location, and order cutoff time.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location.

Free shipping is available on eligible orders as displayed during checkout.

Temperature-Controlled Delivery

Our chocolates are carefully packed using premium packaging to help maintain freshness during transit. During warmer weather, we may use insulated packaging or temperature-controlled delivery methods whenever necessary to ensure your chocolates arrive in excellent condition.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email or SMS containing your tracking information (where available).

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

  • Weather conditions

  • Public holidays

  • High order volumes

  • Traffic or courier-related issues

  • Events beyond our reasonable control

We appreciate your patience and understanding.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing your order.

Trippin is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer. Additional delivery charges may apply for reshipment.

Failed Delivery Attempts

If our delivery partner is unable to deliver your order after reasonable attempts due to customer unavailability or incorrect information, the order may be returned or cancelled. Additional delivery charges may apply for re-delivery.

Damaged or Incorrect Orders

If your order arrives damaged, melted beyond reasonable conditions, or you receive the wrong item, please contact us within 24 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • Photos of the product and packaging

  • A brief description of the issue

We will review your request and provide a suitable resolution as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through our Contact Us page or by using the contact information provided on our website.

Thank you for choosing Trippin. We appreciate your trust and look forward to delivering a premium chocolate experience to your doorstep.