Refund policy
REFUND, REPLACEMENT AND CANCELLATION POLICY
At Trippin Chocolates, every order is carefully prepared and packed to maintain its quality during delivery.
NO RETURNS OR EXCHANGES
Because chocolates and freeze-dried fruits are perishable food products, we do not accept returns or exchanges once an order has been delivered.
We do not provide refunds or replacements for:
• Change of mind
• Personal taste preferences
• Products ordered by mistake
• Products that the customer no longer wants
• Opened or partially consumed products
• Products stored incorrectly after delivery
Please check your order carefully before completing your purchase.
This policy does not affect your rights under applicable UAE consumer-protection laws if a product arrives damaged, defective, unsafe, incorrect or materially different from its description.
DAMAGED, MELTED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order immediately after receiving it.
If your order arrives damaged, significantly melted, defective, unsafe or incorrect, please contact us within 24 hours of delivery at trippinchocolates@gmail.com.
Please provide:
• Your full name
• Your order number
• A clear description of the issue
• Clear photographs or a video of the affected product
• Photographs of the outer packaging and delivery label
Please keep the affected product and all original packaging until we have reviewed your request. Do not consume the product if you believe it may be unsafe.
Claims submitted without sufficient evidence or more than 24 hours after delivery may be difficult for us to verify. However, this time limit does not exclude any rights that cannot legally be limited under applicable UAE law.
APPROVED CLAIMS
After reviewing and approving your claim, we may provide an appropriate solution, which may include:
• A replacement product
• Store credit
• A partial refund
• A full refund
The solution will depend on the nature of the issue, the affected quantity and product availability.
Please do not return or send any food product to us unless Trippin Chocolates specifically asks you to do so.
TEMPERATURE-SENSITIVE PRODUCTS
Chocolate is sensitive to heat. We take appropriate precautions when packing and delivering orders. Customers are responsible for:
• Providing a complete and correct delivery address
• Providing an active telephone number
• Ensuring someone is available to receive the order
• Bringing the order indoors immediately after delivery
• Storing the products according to the instructions on the packaging
A refund or replacement may not be available if melting or damage occurs because:
• The recipient was unavailable
• The customer could not be contacted
• Incorrect or incomplete delivery details were provided
• The package was left unattended after successful delivery
• Delivery was delayed at the customer’s request
• The product was exposed to heat or stored incorrectly after delivery
These exclusions do not apply when the damage was caused by Trippin Chocolates or our delivery partner.
FAILED DELIVERY
If delivery cannot be completed because the address or contact information provided is incorrect, the recipient is unavailable or the customer cannot be contacted, an additional delivery charge may apply for another delivery attempt.
If the products can no longer be safely redelivered, a replacement order and a new delivery charge may need to be paid by the customer.
ORDER CANCELLATIONS AND CHANGES
If you need to cancel or change your order, please contact us as soon as possible.
An order may only be cancelled or changed before its preparation or dispatch has started. Once an order has been prepared or dispatched, cancellation or modification may no longer be possible.
If we approve a cancellation before preparation or dispatch, the amount paid will be refunded to the original payment method.
SALE AND PROMOTIONAL ITEMS
Sale or promotional items are not eligible for returns or refunds due to a change of mind.
However, customers may still contact us if a sale item arrives damaged, defective, unsafe, incorrect or materially different from its description.
GIFT CARDS
Gift cards are non-refundable and cannot be exchanged for cash, except where required by applicable law.
REFUNDS
If a refund is approved, it will be issued to the original payment method within 10 business days.
Your bank, card issuer or payment provider may require additional time to process and display the refund in your account.
Original delivery charges will only be refunded when the entire order qualifies for a full refund because of an issue caused by Trippin Chocolates or our delivery partner.
If more than 15 business days have passed since we confirmed that your refund was processed, please contact us at trippinchocolates@gmail.com.
CONTACT US
For cancellations, complaints, refunds, replacements or questions about this policy, please contact:
Trippin Chocolates LLC
Dubai, United Arab Emirates
Email: info@trippinchocolates.com
This policy should be read together with our Terms and Conditions, Privacy Policy and Shipping Policy.
Last updated: September 2026